How To Calculate Magic Number in Hubspot Service Hub | Arithmix

Calculating the magic number in Hubspot Service Hub can be a valuable tool for businesses looking to optimize their customer service operations. But before we dive into the how-to, let's first define what the magic number is and when it's valuable to calculate it.

What Is Magic Number?

The magic number is a metric used to measure the efficiency of a customer service team. It represents the number of customers that a single customer service representative can handle in a given time period. For example, if the magic number is 10, it means that each representative can handle 10 customers in a day.

Calculating the magic number can help businesses determine how many customer service representatives they need to hire to meet demand, as well as identify areas where they can improve efficiency and productivity.

When Is It Valuable To Calculate Magic Number?

Calculating the magic number is particularly valuable for businesses that experience high volumes of customer inquiries or support tickets. By understanding how many customers each representative can handle, businesses can ensure that they have enough staff to handle demand, without overstaffing and wasting resources.

Additionally, calculating the magic number can help businesses identify areas where they can improve efficiency and productivity. For example, if the magic number is low, it may indicate that representatives need additional training or that processes need to be streamlined to reduce the time it takes to handle each customer inquiry.

How To Calculate Magic Number

Now that we understand what the magic number is and when it's valuable to calculate it, let's dive into how to calculate it. The formula for calculating the magic number is:

Magic Number = Total Number of Customers / Total Number of Customer Service Representatives

For example, if a business has 100 customers and 10 customer service representatives, the magic number would be 10 (100/10 = 10).

It's important to note that the time period used to calculate the magic number can vary depending on the business and their needs. Some businesses may calculate it on a daily basis, while others may calculate it weekly or monthly.

Once the magic number has been calculated, businesses can use it to make informed decisions about staffing levels and process improvements, ultimately leading to a better customer experience.

In conclusion, calculating the magic number in Hubspot Service Hub can be a valuable tool for businesses looking to optimize their customer service operations. By understanding what the magic number is, when it's valuable to calculate it, and how to calculate it, businesses can make informed decisions that lead to improved efficiency, productivity, and customer satisfaction.

How Do You Calculate Magic Number in Hubspot Service Hub

Hubspot Service Hub itself isn’t naturally geared towards letting you calculate complex metrics like Magic Number. As an alternative, teams typically use products like Arithmix to import data from Hubspot Service Hub and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like Hubspot Service Hub, combine it with data from other systems, and create calculations like Magic Number.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Magic Number in Arithmix

Calculating metrics like Magic Number is simple in Arithmix. Once you've created your free account, you’ll be able to import your Hubspot Service Hub data, and use it to create natural language formulas for metrics like Magic Number.

Arithmix is designed to give you the power to build any calculations you want on top of your Hubspot Service Hub data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.