How To Calculate Services Attach Rate in Sage CRM | Arithmix

If you're looking to improve your business's bottom line, it's important to understand how to calculate your services attach rate. This metric can help you identify opportunities to increase revenue by selling additional services to your existing customers. In this article, we'll explain what services attach rate is, why it's valuable to calculate, and how to calculate it.

What Is Services Attach Rate?

Services attach rate is a measure of how often your customers purchase additional services from you. It's calculated by dividing the number of customers who purchase additional services by the total number of customers. For example, if you have 100 customers and 20 of them purchase additional services, your services attach rate is 20%.

It's important to note that services attach rate only takes into account customers who have already made a purchase. It doesn't include potential customers who haven't yet made a purchase.

When Is It Valuable To Calculate Services Attach Rate?

Calculating your services attach rate can be valuable in a number of ways. For example, it can help you identify opportunities to increase revenue by selling additional services to your existing customers. It can also help you identify areas where you may need to improve your sales process or customer service.

Additionally, services attach rate can be a useful metric for tracking the success of your marketing campaigns. If you run a campaign to promote a specific service and see an increase in your services attach rate, it's a good indication that the campaign was successful.

How To Calculate Services Attach Rate

Calculating your services attach rate is relatively simple. First, you'll need to determine the total number of customers who have made a purchase. This can be done by looking at your sales data or customer database.

Next, you'll need to determine the number of customers who have purchased additional services. Again, this can be done by looking at your sales data or customer database.

Once you have these two numbers, you can calculate your services attach rate by dividing the number of customers who have purchased additional services by the total number of customers who have made a purchase. For example, if you have 100 customers who have made a purchase and 20 of them have purchased additional services, your services attach rate is 20%.

It's important to track your services attach rate over time to identify trends and areas for improvement. By consistently monitoring this metric, you can make data-driven decisions to improve your business's bottom line.

How Do You Calculate Services Attach Rate in Sage CRM

Sage CRM itself isn’t naturally geared towards letting you calculate complex metrics like Services Attach Rate. As an alternative, teams typically use products like Arithmix to import data from Sage CRM and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like Sage CRM, combine it with data from other systems, and create calculations like Services Attach Rate.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Services Attach Rate in Arithmix

Calculating metrics like Services Attach Rate is simple in Arithmix. Once you've created your free account, you’ll be able to import your Sage CRM data, and use it to create natural language formulas for metrics like Services Attach Rate.

Arithmix is designed to give you the power to build any calculations you want on top of your Sage CRM data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.