How To Calculate SMAC (Stage Monthly Active Clusters) in NetSuite CRM | Arithmix

If you're looking to measure the success of your business, you need to track your customer engagement. One way to do this is by calculating SMAC, or Stage Monthly Active Clusters. SMAC is a metric that measures the number of customers who are actively engaged with your business on a monthly basis. By tracking SMAC, you can gain insights into customer behavior and identify areas for improvement in your business strategy.

What Is SMAC (Stage Monthly Active Clusters)?

SMAC is a metric that measures the number of customers who are actively engaged with your business on a monthly basis. It is calculated by dividing the total number of customers who have engaged with your business in a given month by the total number of customers in your database. This metric is particularly useful for businesses that operate on a subscription model, as it can help you identify which customers are most likely to renew their subscriptions.

SMAC is a powerful tool for measuring customer engagement because it takes into account both the number of customers who are engaging with your business and the frequency of their engagement. This means that businesses can use SMAC to identify which customers are most valuable to their business and focus their efforts on retaining those customers.

When Is It Valuable To Calculate SMAC (Stage Monthly Active Clusters)?

SMAC is a valuable metric for any business that wants to measure customer engagement. However, it is particularly useful for businesses that operate on a subscription model, as it can help you identify which customers are most likely to renew their subscriptions. By tracking SMAC, you can gain insights into customer behavior and identify areas for improvement in your business strategy.

SMAC is also useful for businesses that want to measure the success of their marketing campaigns. By tracking SMAC before and after a marketing campaign, you can determine whether the campaign was successful in engaging customers and driving sales.

Overall, SMAC is a valuable metric for any business that wants to measure customer engagement and identify areas for improvement in their business strategy. By tracking SMAC, businesses can gain insights into customer behavior and make data-driven decisions that will help them grow and succeed.

How Do You Calculate SMAC (Stage Monthly Active Clusters) in NetSuite CRM

NetSuite CRM itself isn�t naturally geared towards letting you calculate complex metrics like SMAC (Stage Monthly Active Clusters). As an alternative, teams typically use products like Arithmix to import data from NetSuite CRM and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that�s powerful yet easy to use. With Arithmix you can import data from systems like NetSuite CRM, combine it with data from other systems, and create calculations like SMAC (Stage Monthly Active Clusters).

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating SMAC (Stage Monthly Active Clusters) in Arithmix

Calculating metrics like SMAC (Stage Monthly Active Clusters) is simple in Arithmix. Once you've created your free account, you�ll be able to import your NetSuite CRM data, and use it to create natural language formulas for metrics like SMAC (Stage Monthly Active Clusters).

Arithmix is designed to give you the power to build any calculations you want on top of your NetSuite CRM data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.