How To Calculate Support Merge Request Rate in Deltek Ajera | Arithmix

Learn how to calculate the support merge request rate in Deltek Ajera with this comprehensive guide. Discover the steps to track and analyze merge requests to improve your project management efficiency.

Calculating the support merge request rate in any system can be a daunting task, but with a few simple steps, it can be done efficiently and accurately. The support merge request rate is a metric that helps measure the efficiency of a support team in handling merge requests. This metric is calculated by dividing the total number of merge requests by the total number of support tickets received during a specific period.

To calculate the support merge request rate, you will need to gather data on the number of merge requests and support tickets received during a specific period. This period can be a day, week, month, or any other period that you choose. Once you have the data, simply divide the total number of merge requests by the total number of support tickets received during that period. The resulting number is your support merge request rate.

It is important to note that the support merge request rate is just one metric that can be used to measure the efficiency of a support team. Other metrics, such as response time and resolution time, should also be considered when evaluating the performance of a support team.

What Is Support Merge Request Rate?

The support merge request rate is a metric that helps measure the efficiency of a support team in handling merge requests. A merge request is a request to merge two or more code changes into a single codebase. Merge requests are typically used in software development to ensure that changes are thoroughly reviewed and tested before they are merged into the main codebase.

The support merge request rate is calculated by dividing the total number of merge requests by the total number of support tickets received during a specific period. This metric helps measure how well a support team is able to handle merge requests and how efficiently they are able to resolve issues related to merge requests.

When Is It Valuable To Calculate Support Merge Request Rate?

The support merge request rate is a valuable metric to calculate when you want to measure the efficiency of a support team in handling merge requests. This metric can help identify areas where the support team can improve their processes and procedures to handle merge requests more efficiently.

Calculating the support merge request rate can also help identify trends in the number of merge requests and support tickets received over time. This information can be used to forecast future support needs and allocate resources accordingly.

Overall, calculating the support merge request rate is a valuable tool for any organization that wants to improve the efficiency of their support team and ensure that merge requests are handled in a timely and effective manner.

How Do You Calculate Support Merge Request Rate in Deltek Ajera

Deltek Ajera itself isn’t naturally geared towards letting you calculate complex metrics like Support Merge Request Rate. As an alternative, teams typically use products like Arithmix to import data from Deltek Ajera and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like Deltek Ajera, combine it with data from other systems, and create calculations like Support Merge Request Rate.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

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Calculating Support Merge Request Rate in Arithmix

Calculating metrics like Support Merge Request Rate is simple in Arithmix. Once you've created your free account, you’ll be able to import your Deltek Ajera data, and use it to create natural language formulas for metrics like Support Merge Request Rate.

Arithmix is designed to give you the power to build any calculations you want on top of your Deltek Ajera data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.

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