# How To Calculate Support Merge Request Rate in Sage 300 | Arithmix

Learn how to calculate the support merge request rate in Sage 300 with our step-by-step guide. Improve your understanding of this important metric and optimize your support team's performance.

Support Merge Request Rate is a metric that can help you understand how efficiently your team is handling support requests. By calculating this rate, you can determine how many support requests are being merged into a single request, which can help you identify areas where your team can improve its processes and reduce the time it takes to resolve issues. In this article, we'll take a closer look at what Support Merge Request Rate is, when it's valuable to calculate it, and how to calculate it in Sage 300.

## What Is Support Merge Request Rate?

Support Merge Request Rate is a metric that measures the number of support requests that are merged into a single request. This metric can help you understand how efficiently your team is handling support requests, as merging requests can reduce the time it takes to resolve issues and improve customer satisfaction. For example, if your team receives 10 support requests in a day and merges 5 of them into a single request, your Support Merge Request Rate would be 50%.

Calculating Support Merge Request Rate can also help you identify areas where your team can improve its processes. For example, if your team is merging very few support requests, it may be an indication that your team is not communicating effectively or that your team members are not aware of the benefits of merging requests.

## When Is It Valuable To Calculate Support Merge Request Rate?

Calculating Support Merge Request Rate can be valuable in a variety of situations. For example, if you're managing a support team, you may want to calculate this metric to identify areas where your team can improve its processes and reduce the time it takes to resolve issues. Additionally, if you're a customer service representative, you may want to calculate this metric to understand how efficiently you're handling support requests and identify areas where you can improve your communication with customers.

Support Merge Request Rate can also be valuable for businesses that want to improve their customer satisfaction. By merging support requests, businesses can reduce the time it takes to resolve issues and improve the overall customer experience. Additionally, by calculating this metric, businesses can identify areas where they can improve their support processes and reduce the number of support requests they receive.

## How to Calculate Support Merge Request Rate in Sage 300

To calculate Support Merge Request Rate in Sage 300, you'll need to follow these steps:

1. Identify the number of support requests received in a given period.
2. Identify the number of support requests that were merged into a single request in the same period.
3. Divide the number of merged support requests by the total number of support requests and multiply by 100 to get the Support Merge Request Rate.

For example, if your team received 10 support requests in a day and merged 5 of them into a single request, your Support Merge Request Rate would be 50%:

(5 merged support requests / 10 total support requests) x 100 = 50%

By following these steps, you can easily calculate Support Merge Request Rate in Sage 300 and use this metric to identify areas where your team can improve its support processes and reduce the time it takes to resolve issues.

## How Do You Calculate Support Merge Request Rate in Sage 300

Sage 300 itself isn’t naturally geared towards letting you calculate complex metrics like Support Merge Request Rate. As an alternative, teams typically use products like Arithmix to import data from Sage 300 and build out dashboards.

## What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like Sage 300, combine it with data from other systems, and create calculations like Support Merge Request Rate.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.