How To Calculate Churn in PeopleSoft | Arithmix

Churn is a term used to describe the rate at which customers or users stop using a product or service. It is an important metric for businesses to track, as it can provide insight into customer satisfaction and the overall health of the business. In this article, we will discuss what churn is, when it is valuable to calculate churn, and how to calculate churn in PeopleSoft.

What Is Churn?

Churn is the rate at which customers or users stop using a product or service. This can be measured in a variety of ways, such as the number of customers who cancel their subscription or the number of users who stop logging into a platform. Churn is a critical metric for businesses to track, as it can provide insight into customer satisfaction, product quality, and overall business health.

For example, if a company has a high churn rate, it may indicate that customers are dissatisfied with the product or service and are looking for alternatives. On the other hand, a low churn rate may indicate that customers are happy with the product or service and are likely to continue using it in the future.

When Is It Valuable To Calculate Churn?

Calculating churn is valuable for businesses in a variety of situations. For example, if a company is experiencing a high churn rate, it may be a sign that changes need to be made to improve the product or service. Additionally, tracking churn over time can help businesses identify trends and make data-driven decisions about how to improve customer retention.

Calculating churn can also be valuable for businesses that are considering expanding into new markets or launching new products. By understanding the churn rate of similar products or services in the market, businesses can make informed decisions about the potential success of their new venture.

How to Calculate Churn in PeopleSoft

Calculating churn in PeopleSoft can be done by analyzing data from the system. To calculate churn, you will need to identify the number of customers or users who have stopped using the product or service over a specific period of time. This can be done by analyzing data such as subscription cancellations, login activity, or usage metrics.

Once you have identified the number of customers or users who have churned, you can calculate the churn rate by dividing the number of churned customers by the total number of customers or users. For example, if you have 100 customers and 10 of them churned, your churn rate would be 10%.

It is important to note that churn rate can vary depending on the industry and the specific product or service being offered. Therefore, it is important to benchmark your churn rate against similar products or services in the market to gain a better understanding of how your business is performing.

In conclusion, calculating churn is a valuable metric for businesses to track, as it can provide insight into customer satisfaction and overall business health. By understanding what churn is, when it is valuable to calculate churn, and how to calculate churn in PeopleSoft, businesses can make data-driven decisions to improve customer retention and drive growth.

How Do You Calculate Churn in PeopleSoft

PeopleSoft itself isn’t naturally geared towards letting you calculate complex metrics like Churn. As an alternative, teams typically use products like Arithmix to import data from PeopleSoft and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like PeopleSoft, combine it with data from other systems, and create calculations like Churn.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Churn in Arithmix

Calculating metrics like Churn is simple in Arithmix. Once you've created your free account, you’ll be able to import your PeopleSoft data, and use it to create natural language formulas for metrics like Churn.

Arithmix is designed to give you the power to build any calculations you want on top of your PeopleSoft data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.