How To Calculate Customer Support Margin in FinancialForce | Arithmix

Calculating customer support margin is an essential aspect of running a successful business. It helps you understand the profitability of your customer support operations and identify areas where you can improve your efficiency and reduce costs. In this article, we will discuss how to calculate customer support margin in FinancialForce and why it is valuable to do so.

What Is Customer Support Margin?

Customer support margin is the difference between the revenue generated by your customer support operations and the cost of providing those services. It is a key performance indicator that measures the profitability of your customer support activities. The higher your customer support margin, the more profitable your customer support operations are.

To calculate customer support margin, you need to determine the total revenue generated by your customer support operations and subtract the total cost of providing those services. The resulting number is your customer support margin.

When Is It Valuable To Calculate Customer Support Margin?

Calculating customer support margin is valuable in several situations. First, it helps you understand the profitability of your customer support operations. If your customer support margin is low, it may indicate that you need to reduce costs or increase revenue to improve profitability.

Second, calculating customer support margin can help you identify areas where you can improve your efficiency. By analyzing your costs, you may discover that certain processes or activities are more expensive than others. You can then focus on improving those areas to reduce costs and increase profitability.

Finally, calculating customer support margin can help you make informed decisions about pricing and service offerings. If you know the cost of providing a particular service, you can set a price that ensures profitability. You can also evaluate the profitability of different service offerings and make adjustments as needed.

In conclusion, calculating customer support margin is an essential aspect of running a successful business. It helps you understand the profitability of your customer support operations, identify areas for improvement, and make informed decisions about pricing and service offerings. By following the steps outlined in this article, you can easily calculate your customer support margin in FinancialForce and use this information to improve your business operations.

How Do You Calculate Customer Support Margin in FinancialForce

FinancialForce itself isn’t naturally geared towards letting you calculate complex metrics like Customer Support Margin. As an alternative, teams typically use products like Arithmix to import data from FinancialForce and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like FinancialForce, combine it with data from other systems, and create calculations like Customer Support Margin.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Customer Support Margin in Arithmix

Calculating metrics like Customer Support Margin is simple in Arithmix. Once you've created your free account, you’ll be able to import your FinancialForce data, and use it to create natural language formulas for metrics like Customer Support Margin.

Arithmix is designed to give you the power to build any calculations you want on top of your FinancialForce data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.