How To Calculate GMAU in HelpDesk | Arithmix

If you're using HelpDesk software, you may have heard the term "GMAU" thrown around. But what exactly is GMAU, and when is it valuable to calculate it? In this article, we'll explore the ins and outs of GMAU in HelpDesk, and provide you with a step-by-step guide on how to calculate it.

What Is GMAU?

GMAU stands for "Gross Monthly Active Users". It's a metric that's commonly used to measure the overall usage of a software product or service. Essentially, GMAU is the total number of unique users who have interacted with the software in a given month, regardless of how many times they've used it.

Calculating GMAU is a useful way to track the growth and engagement of your user base over time. By monitoring changes in GMAU, you can identify trends and patterns that can help you make informed decisions about product development, marketing, and customer support.

When Is It Valuable To Calculate GMAU?

GMAU is particularly valuable for software companies that offer subscription-based services. By tracking changes in GMAU, you can gain insights into how many users are actively using your product, and how often they're using it. This information can help you identify opportunities to improve user engagement and retention, and ultimately increase revenue.

Calculating GMAU can also be useful for companies that offer free software products or services. By tracking changes in GMAU, you can gain insights into how many users are interacting with your product, and how often. This information can help you identify opportunities to improve user engagement and satisfaction, and ultimately drive growth.

Overall, calculating GMAU is a valuable way to measure the success of your software product or service. By monitoring changes in GMAU over time, you can gain insights into how your user base is evolving, and make informed decisions about how to improve your product or service to better meet their needs.

How Do You Calculate GMAU in HelpDesk

HelpDesk itself isn’t naturally geared towards letting you calculate complex metrics like GMAU. As an alternative, teams typically use products like Arithmix to import data from HelpDesk and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like HelpDesk, combine it with data from other systems, and create calculations like GMAU.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating GMAU in Arithmix

Calculating metrics like GMAU is simple in Arithmix. Once you've created your free account, you’ll be able to import your HelpDesk data, and use it to create natural language formulas for metrics like GMAU.

Arithmix is designed to give you the power to build any calculations you want on top of your HelpDesk data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.