How To Calculate Group Monthly Active Users in SAP Service Cloud | Arithmix

Calculating Group Monthly Active Users (GMAU) is an essential metric for businesses that want to track the usage of their services or products. GMAU is a measure of the number of unique users who have interacted with a product or service within a given month. In this article, we will discuss what GMAU is, why it is valuable to calculate, and how to calculate it.

What Is Group Monthly Active Users?

Group Monthly Active Users (GMAU) is a metric that measures the number of unique users who have interacted with a product or service within a given month. It is a valuable metric for businesses that want to track user engagement and usage of their products or services. GMAU provides insights into how many users are actively using a product or service and how frequently they are using it.

GMAU is calculated by counting the number of unique users who have interacted with a product or service within a given month. A unique user is defined as a user who has interacted with a product or service at least once within the given month. For example, if a user logs into a website or app multiple times within a month, they are still counted as one unique user.

When Is It Valuable To Calculate Group Monthly Active Users?

GMAU is valuable to calculate for businesses that want to track user engagement and usage of their products or services. GMAU provides insights into how many users are actively using a product or service and how frequently they are using it. This information can be used to make data-driven decisions about product development, marketing, and customer support.

For example, if a business notices a decline in GMAU, it may indicate that users are not finding the product or service valuable or that there are issues with the product or service that need to be addressed. On the other hand, if GMAU is increasing, it may indicate that the product or service is gaining popularity or that marketing efforts are successful.

How to Calculate Group Monthly Active Users

To calculate GMAU, you need to count the number of unique users who have interacted with a product or service within a given month. There are several ways to do this, depending on the product or service being tracked.

One way to calculate GMAU is to use analytics tools that track user interactions, such as Google Analytics or Mixpanel. These tools can provide data on the number of unique users who have interacted with a website or app within a given month.

Another way to calculate GMAU is to use data from customer relationship management (CRM) systems. CRM systems can provide data on the number of unique users who have interacted with a product or service within a given month, as well as other valuable insights into customer behavior.

In conclusion, calculating Group Monthly Active Users is a valuable metric for businesses that want to track user engagement and usage of their products or services. By understanding what GMAU is, why it is valuable to calculate, and how to calculate it, businesses can make data-driven decisions about product development, marketing, and customer support.

How Do You Calculate Group Monthly Active Users in SAP Service Cloud

SAP Service Cloud itself isn’t naturally geared towards letting you calculate complex metrics like Group Monthly Active Users. As an alternative, teams typically use products like Arithmix to import data from SAP Service Cloud and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like SAP Service Cloud, combine it with data from other systems, and create calculations like Group Monthly Active Users.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Group Monthly Active Users in Arithmix

Calculating metrics like Group Monthly Active Users is simple in Arithmix. Once you've created your free account, you’ll be able to import your SAP Service Cloud data, and use it to create natural language formulas for metrics like Group Monthly Active Users.

Arithmix is designed to give you the power to build any calculations you want on top of your SAP Service Cloud data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.