How To Calculate Paid Group Monthly Active Users in SolarWinds Service Desk | Arithmix

Calculating paid group monthly active users is an important metric for any business that offers a subscription-based service. This metric helps you understand how many of your paying customers are actively using your service on a monthly basis. By tracking this metric, you can identify trends and make data-driven decisions to improve your service and retain your customers.

What Is Paid Group Monthly Active Users?

Paid group monthly active users refer to the number of paying customers who have actively used your service within a given month. This metric is calculated by counting the number of unique users who have logged in to your service at least once during the month. It is important to note that this metric only includes paying customers, and does not include free trial users or users who have cancelled their subscription.

Tracking paid group monthly active users is important because it gives you a clear picture of how many of your paying customers are actually using your service. This metric can help you identify areas where your service may be falling short and make improvements to increase customer satisfaction and retention.

When Is It Valuable To Calculate Paid Group Monthly Active Users?

Calculating paid group monthly active users is valuable for any business that offers a subscription-based service. This metric can help you understand how engaged your paying customers are with your service and identify areas where you may need to make improvements. Here are a few scenarios where calculating paid group monthly active users can be particularly valuable:

• Identifying churn: If you notice a decline in paid group monthly active users over time, it may be an indication that customers are cancelling their subscriptions or not finding value in your service. By tracking this metric, you can identify potential churn and take steps to retain customers.
• Improving engagement: If you notice that a large percentage of your paying customers are not actively using your service, it may be an indication that your service is not meeting their needs. By tracking paid group monthly active users, you can identify areas where you may need to improve engagement and increase customer satisfaction.
• Tracking growth: If you are looking to grow your business, tracking paid group monthly active users can help you understand how your customer base is growing over time. This metric can help you identify trends and make data-driven decisions to drive growth.

Overall, calculating paid group monthly active users is an important metric for any business that offers a subscription-based service. By tracking this metric, you can gain valuable insights into how your paying customers are using your service and make data-driven decisions to improve customer satisfaction and retention.

How Do You Calculate Paid Group Monthly Active Users in SolarWinds Service Desk

SolarWinds Service Desk itself isn’t naturally geared towards letting you calculate complex metrics like Paid Group Monthly Active Users. As an alternative, teams typically use products like Arithmix to import data from SolarWinds Service Desk and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like SolarWinds Service Desk, combine it with data from other systems, and create calculations like Paid Group Monthly Active Users.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Paid Group Monthly Active Users in Arithmix

Calculating metrics like Paid Group Monthly Active Users is simple in Arithmix. Once you've created your free account, you’ll be able to import your SolarWinds Service Desk data, and use it to create natural language formulas for metrics like Paid Group Monthly Active Users.

Arithmix is designed to give you the power to build any calculations you want on top of your SolarWinds Service Desk data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.