How To Calculate Paid Stage MAUs (PSMAU) in TeamSupport | Arithmix

Calculating Paid Stage MAUs (PSMAU) is an important metric for any business that offers a paid subscription service. It helps you understand how many of your paying customers are actively using your product or service within a specific time frame. In this article, we'll explain what PSMAU is, when it's valuable to calculate, and how to calculate it in TeamSupport.

What Is Paid Stage MAUs (PSMAU)?

Paid Stage MAUs (PSMAU) is a metric that measures the number of unique paying customers who have used your product or service within a specific time frame. It's a valuable metric because it helps you understand how engaged your paying customers are with your product or service. If your PSMAU is high, it means that your customers are finding value in your product and are likely to continue paying for it. If your PSMAU is low, it may indicate that your customers are not finding value in your product and may be at risk of churning.

PSMAU is calculated by counting the number of unique paying customers who have used your product or service within a specific time frame. For example, if you have 100 paying customers and 80 of them have used your product or service within the last 30 days, your PSMAU would be 80.

When Is It Valuable To Calculate Paid Stage MAUs (PSMAU)?

Calculating PSMAU is valuable for any business that offers a paid subscription service. It helps you understand how engaged your paying customers are with your product or service and can help you identify areas for improvement. For example, if your PSMAU is low, it may indicate that your onboarding process needs improvement or that your product is not meeting the needs of your customers.

PSMAU is also valuable for tracking the success of marketing campaigns and product updates. If you launch a new feature or marketing campaign, you can track the impact on your PSMAU to see if it's driving engagement and revenue.

How to Calculate Paid Stage MAUs (PSMAU) in TeamSupport

To calculate PSMAU in TeamSupport, you'll need to export a list of your paying customers and their usage data. You can then use a spreadsheet program like Excel or Google Sheets to count the number of unique paying customers who have used your product or service within a specific time frame.

Here are the steps to calculate PSMAU in TeamSupport:

1. Export a list of your paying customers from TeamSupport.
2. Export a list of usage data for your product or service from TeamSupport.
3. Combine the two lists using a unique identifier like email address or customer ID.
4. Filter the combined list to only include paying customers.
5. Filter the combined list to only include usage data within a specific time frame (e.g. the last 30 days).
6. Count the number of unique paying customers in the filtered list.

Once you have the number of unique paying customers who have used your product or service within a specific time frame, you can calculate your PSMAU.

In conclusion, calculating Paid Stage MAUs (PSMAU) is an important metric for any business that offers a paid subscription service. It helps you understand how engaged your paying customers are with your product or service and can help you identify areas for improvement. By following the steps outlined in this article, you can easily calculate PSMAU in TeamSupport and use the data to make informed business decisions.

How Do You Calculate Paid Stage MAUs (PSMAU) in TeamSupport

TeamSupport itself isn�t naturally geared towards letting you calculate complex metrics like Paid Stage MAUs (PSMAU). As an alternative, teams typically use products like Arithmix to import data from TeamSupport and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that�s powerful yet easy to use. With Arithmix you can import data from systems like TeamSupport, combine it with data from other systems, and create calculations like Paid Stage MAUs (PSMAU).

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Paid Stage MAUs (PSMAU) in Arithmix

Calculating metrics like Paid Stage MAUs (PSMAU) is simple in Arithmix. Once you've created your free account, you�ll be able to import your TeamSupport data, and use it to create natural language formulas for metrics like Paid Stage MAUs (PSMAU).

Arithmix is designed to give you the power to build any calculations you want on top of your TeamSupport data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.