How To Calculate Paid Stage Monthly Active Users in SolarWinds Service Desk | Arithmix

Calculating Paid Stage Monthly Active Users (PSMAU) is an essential metric for any business that offers a subscription-based service. It helps you understand how many users are actively using your service and paying for it. In this article, we will discuss what PSMAU is, why it is valuable to calculate it, and how to calculate it.

What Is Paid Stage Monthly Active Users?

Paid Stage Monthly Active Users (PSMAU) is a metric that measures the number of users who have an active subscription and have used your service within a month. It is an essential metric for businesses that offer subscription-based services because it helps them understand how many users are actively using their service and paying for it.

PSMAU is different from Monthly Active Users (MAU), which measures the number of users who have used your service within a month, regardless of whether they are paying for it or not. PSMAU is a more accurate metric for businesses that rely on subscription revenue because it only counts users who are paying for the service.

When Is It Valuable To Calculate Paid Stage Monthly Active Users?

Calculating PSMAU is valuable for businesses that offer subscription-based services because it helps them understand how many users are actively using their service and paying for it. This information can help businesses make informed decisions about pricing, marketing, and product development.

For example, if a business notices a decline in PSMAU, it may indicate that users are not finding the service valuable enough to continue paying for it. This could prompt the business to investigate the reasons for the decline and make changes to the service to improve its value proposition.

On the other hand, if a business notices an increase in PSMAU, it may indicate that users are finding the service valuable and are willing to pay for it. This could prompt the business to invest more in marketing and product development to attract more users.

How to Calculate Paid Stage Monthly Active Users

Calculating PSMAU is a straightforward process. First, you need to determine the number of users who have an active subscription. This can be done by looking at your subscription database or billing system.

Next, you need to determine the number of users who have used your service within a month. This can be done by looking at your server logs or analytics data. You can also use a third-party analytics tool to track user activity.

Once you have these two numbers, you can calculate PSMAU by dividing the number of active subscribers by the number of users who have used your service within a month. For example, if you have 1,000 active subscribers and 800 users who have used your service within a month, your PSMAU would be 80%.

In conclusion, calculating Paid Stage Monthly Active Users is an essential metric for businesses that offer subscription-based services. It helps them understand how many users are actively using their service and paying for it. By calculating PSMAU, businesses can make informed decisions about pricing, marketing, and product development.

How Do You Calculate Paid Stage Monthly Active Users in SolarWinds Service Desk

SolarWinds Service Desk itself isn’t naturally geared towards letting you calculate complex metrics like Paid Stage Monthly Active Users. As an alternative, teams typically use products like Arithmix to import data from SolarWinds Service Desk and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like SolarWinds Service Desk, combine it with data from other systems, and create calculations like Paid Stage Monthly Active Users.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Paid Stage Monthly Active Users in Arithmix

Calculating metrics like Paid Stage Monthly Active Users is simple in Arithmix. Once you've created your free account, you’ll be able to import your SolarWinds Service Desk data, and use it to create natural language formulas for metrics like Paid Stage Monthly Active Users.

Arithmix is designed to give you the power to build any calculations you want on top of your SolarWinds Service Desk data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.