# How To Calculate Services Attach Rate in Blackbaud Financial Edge | Arithmix

Learn how to calculate services attach rate in Blackbaud Financial Edge with our step-by-step guide. Increase your organization's revenue and efficiency with this valuable tool.

Calculating services attach rate is an important metric for any business that offers additional services or products to their customers. It helps you understand how many customers are choosing to purchase additional services or products along with their main purchase. In this article, we will discuss what services attach rate is, when it is valuable to calculate it, and how to calculate it.

## What Is Services Attach Rate?

Services attach rate is the percentage of customers who purchase additional services or products along with their main purchase. For example, if a customer purchases a laptop and also buys an extended warranty, the services attach rate for that sale is 100%. Services attach rate is an important metric because it helps businesses understand how successful they are at selling additional services or products to their customers.

Services attach rate is also a good indicator of customer satisfaction. If customers are happy with their initial purchase, they are more likely to purchase additional services or products. On the other hand, if customers are not satisfied with their initial purchase, they are less likely to purchase additional services or products.

## When Is It Valuable To Calculate Services Attach Rate?

Services attach rate is valuable to calculate in a variety of situations. For example, if you are a business that offers extended warranties, you may want to calculate your services attach rate to see how successful you are at selling them. If your services attach rate is low, you may need to reevaluate your sales strategy or the value of your extended warranties.

Services attach rate is also valuable to calculate if you are a business that offers multiple products or services. For example, if you are a software company that offers training and support services, you may want to calculate your services attach rate to see how many customers are purchasing those additional services along with your software. This can help you understand how successful you are at upselling your customers.

## How To Calculate Services Attach Rate

Calculating services attach rate is relatively simple. To calculate services attach rate, you need to divide the number of customers who purchased additional services or products by the total number of customers who made a purchase. For example, if you had 100 customers make a purchase and 30 of them also purchased additional services or products, your services attach rate would be 30%.

It is important to note that services attach rate can vary depending on the type of business you have and the products or services you offer. For example, a business that offers high-end products may have a lower services attach rate because their customers may not need or want additional services or products. On the other hand, a business that offers lower-priced products may have a higher services attach rate because their customers may be more likely to purchase additional services or products.

## How Do You Calculate Services Attach Rate in Blackbaud Financial Edge

Blackbaud Financial Edge itself isn’t naturally geared towards letting you calculate complex metrics like Services Attach Rate. As an alternative, teams typically use products like Arithmix to import data from Blackbaud Financial Edge and build out dashboards.

## What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like Blackbaud Financial Edge, combine it with data from other systems, and create calculations like Services Attach Rate.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

## Calculating Services Attach Rate in Arithmix

Calculating metrics like Services Attach Rate is simple in Arithmix. Once you've created your free account, you’ll be able to import your Blackbaud Financial Edge data, and use it to create natural language formulas for metrics like Services Attach Rate.

Arithmix is designed to give you the power to build any calculations you want on top of your Blackbaud Financial Edge data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.