How To Calculate Services Attach Rate in ServiceNow | Arithmix

Calculating services attach rate is a valuable metric for any business looking to understand the effectiveness of their services offerings. It allows you to determine the percentage of customers who purchase additional services or products in addition to their initial purchase. This metric can help you identify opportunities for growth and improve your overall customer experience.

What Is Services Attach Rate?

Services attach rate is a metric that measures the percentage of customers who purchase additional services or products in addition to their initial purchase. This metric is calculated by dividing the number of customers who purchase additional services by the total number of customers who made a purchase. For example, if 100 customers made a purchase and 30 of those customers also purchased an additional service, the services attach rate would be 30%.

Services attach rate is an important metric because it helps businesses understand the effectiveness of their services offerings. A high services attach rate indicates that customers are satisfied with their initial purchase and are willing to invest in additional services or products. This can lead to increased revenue and customer loyalty.

When Is It Valuable To Calculate Services Attach Rate?

Calculating services attach rate is valuable for any business that offers additional services or products to their customers. It can help you identify opportunities for growth and improve your overall customer experience. Here are a few scenarios where calculating services attach rate can be particularly valuable:

• New product launches: When launching a new product, calculating services attach rate can help you understand how well the product is being received and whether customers are interested in additional services or products.
• Upselling opportunities: If you offer multiple services or products, calculating services attach rate can help you identify which services or products are most popular and which ones may be good candidates for upselling.
• Customer retention: A high services attach rate can indicate that customers are satisfied with their experience and are more likely to return for additional purchases in the future.

Overall, calculating services attach rate is a valuable metric for any business looking to improve their services offerings and customer experience. By understanding this metric, you can identify opportunities for growth and increase customer loyalty.

How Do You Calculate Services Attach Rate in ServiceNow

ServiceNow itself isn't naturally geared towards letting you calculate complex metrics like Services Attach Rate. As an alternative, teams typically use products like Arithmix to import data from ServiceNow and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that's powerful yet easy to use. With Arithmix you can import data from systems like ServiceNow, combine it with data from other systems, and create calculations like Services Attach Rate.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Services Attach Rate in Arithmix

Calculating metrics like Services Attach Rate is simple in Arithmix. Once you've created your free account, you'll be able to import your ServiceNow data, and use it to create natural language formulas for metrics like Services Attach Rate.

Arithmix is designed to give you the power to build any calculations you want on top of your ServiceNow data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.