How To Calculate SMAC (Stage Monthly Active Clusters) in AgileCRM | Arithmix

Learn how to calculate SMAC (Stage Monthly Active Clusters) in AgileCRM with our step-by-step guide. Improve your understanding of AgileCRM and optimize your business operations today.

If you're looking to measure the success of your business, it's important to track your customer engagement. One way to do this is by calculating SMAC, or Stage Monthly Active Clusters. SMAC is a metric that measures the number of customers who are actively engaged with your business on a monthly basis. By calculating SMAC, you can gain insights into how your customers are interacting with your business and identify areas for improvement.

What Is SMAC (Stage Monthly Active Clusters)?

SMAC is a metric that measures the number of customers who are actively engaged with your business on a monthly basis. It takes into account the different stages of the customer journey, from initial contact to purchase and beyond. By tracking SMAC, you can gain insights into how your customers are interacting with your business and identify areas for improvement.

SMAC is calculated by dividing the total number of customers who have engaged with your business in a given month by the total number of customers in that same month. This gives you a percentage that represents the level of engagement among your customer base.

For example, if you have 1,000 customers and 500 of them engaged with your business in a given month, your SMAC would be 50%.

When Is It Valuable To Calculate SMAC (Stage Monthly Active Clusters)?

SMAC is a valuable metric to track for any business that wants to measure customer engagement. By tracking SMAC, you can gain insights into how your customers are interacting with your business and identify areas for improvement.

SMAC is particularly useful for businesses that operate on a subscription model or have a recurring revenue stream. By tracking SMAC, you can identify customers who are at risk of churning and take steps to retain them. You can also identify customers who are highly engaged with your business and target them with upsell or cross-sell opportunities.

SMAC is also useful for businesses that are looking to improve their customer experience. By tracking SMAC, you can identify areas where customers are dropping off in the customer journey and take steps to improve those areas. You can also identify areas where customers are highly engaged and focus on providing even more value in those areas.

In conclusion, calculating SMAC is a valuable way to measure customer engagement and gain insights into how your customers are interacting with your business. By tracking SMAC, you can identify areas for improvement and take steps to retain and upsell your most engaged customers.

How Do You Calculate SMAC (Stage Monthly Active Clusters) in AgileCRM

AgileCRM itself isn�t naturally geared towards letting you calculate complex metrics like SMAC (Stage Monthly Active Clusters). As an alternative, teams typically use products like Arithmix to import data from AgileCRM and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that�s powerful yet easy to use. With Arithmix you can import data from systems like AgileCRM, combine it with data from other systems, and create calculations like SMAC (Stage Monthly Active Clusters).

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

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Calculating SMAC (Stage Monthly Active Clusters) in Arithmix

Calculating metrics like SMAC (Stage Monthly Active Clusters) is simple in Arithmix. Once you've created your free account, you�ll be able to import your AgileCRM data, and use it to create natural language formulas for metrics like SMAC (Stage Monthly Active Clusters).

Arithmix is designed to give you the power to build any calculations you want on top of your AgileCRM data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.

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