How To Calculate Support Merge Request Rate in Odoo ERP | Arithmix

Support Merge Request Rate is a metric that measures the number of support requests that are successfully merged into the main codebase. It is a valuable metric for software development teams as it helps them to understand how effectively they are addressing customer issues and how well they are managing their development process. In this article, we will discuss how to calculate Support Merge Request Rate in Odoo ERP.

What Is Support Merge Request Rate?

Support Merge Request Rate is a metric that measures the percentage of support requests that are successfully merged into the main codebase. It is calculated by dividing the number of support requests that were successfully merged by the total number of support requests received. This metric helps to measure the effectiveness of the support team in addressing customer issues and the development team in managing the development process.

For example, if a software development team receives 100 support requests and successfully merges 80 of them into the main codebase, the Support Merge Request Rate would be 80%.

When Is It Valuable To Calculate Support Merge Request Rate?

Calculating Support Merge Request Rate is valuable for software development teams in several ways. Firstly, it helps to measure the effectiveness of the support team in addressing customer issues. If the Support Merge Request Rate is low, it may indicate that the support team is not effectively addressing customer issues, or that the development team is not effectively managing the development process.

Secondly, it helps to identify areas for improvement in the development process. If the Support Merge Request Rate is low, it may indicate that there are issues with the development process, such as poor communication between the support and development teams, or a lack of testing before merging changes into the main codebase.

Finally, calculating Support Merge Request Rate can help to improve customer satisfaction. By effectively addressing customer issues and merging changes into the main codebase, software development teams can improve the quality of their product and increase customer satisfaction.

In conclusion, calculating Support Merge Request Rate is a valuable metric for software development teams. It helps to measure the effectiveness of the support team in addressing customer issues and the development team in managing the development process. By identifying areas for improvement and effectively addressing customer issues, software development teams can improve the quality of their product and increase customer satisfaction.

How Do You Calculate Support Merge Request Rate in Odoo ERP

Odoo ERP itself isn’t naturally geared towards letting you calculate complex metrics like Support Merge Request Rate. As an alternative, teams typically use products like Arithmix to import data from Odoo ERP and build out dashboards.

What is Arithmix?

Arithmix is the next generation spreadsheet - a collaborative, web-based platform for working with numbers that’s powerful yet easy to use. With Arithmix you can import data from systems like Odoo ERP, combine it with data from other systems, and create calculations like Support Merge Request Rate.

In Arithmix, data is organized into Tables and referenced by name, not by cell location like a spreadsheet, simplifying calculation creation. Data and calculations can be shared with others and re-used like building blocks, vastly streamlining analysis, model building, and reporting in a highly scalable and easy to maintain platform. Data can be edited, categorized (by dimensions) and freely pivoted. Calculations are automatically copied across a dimension - eliminating copy and paste of formulas.

Arithmix is fully collaborative, giving your entire team access to your numbers and the ability to work together seamlessly.

Calculating Support Merge Request Rate in Arithmix

Calculating metrics like Support Merge Request Rate is simple in Arithmix. Once you've created your free account, you’ll be able to import your Odoo ERP data, and use it to create natural language formulas for metrics like Support Merge Request Rate.

Arithmix is designed to give you the power to build any calculations you want on top of your Odoo ERP data, while also being easy to use and collaborate on. You can share your dashboards with users inside and outside of your organisation, making it easy to empower your whole team.